1.UrbanClap (now Urban Company)
| Service | Details |
|---|---|
| Services Provided | Beauty and wellness, home cleaning, appliance repair, plumbing, electrical work, and more. |
| Booking Process | Through the UrbanClap mobile app or website. |
| Cancellation Policy | Free cancellations up to a certain period before the appointment. Details on the app/website. |
| Professional Vetting | Background checks, credential verification, and training. |
| Payment Methods | Credit/debit cards, net banking, UPI, and cash on delivery |
- Founded: 2014
- Founders: Abhiraj Bhal, Varun Khaitan, Raghav Chandra
- Summary: UrbanClap, rebranded as Urban Company, offers a comprehensive range of home services, including cleaning, repairs, beauty, wellness, and maintenance. By connecting skilled professionals with customers, it provides a platform that ensures reliable and quality service. Professionals can set their schedules and pricing, enhancing their earning potential and flexibility. The platform handles customer acquisition, payments, and logistics, allowing service providers to focus solely on their craft.
2.Zomato
| Service | Details |
|---|---|
| Order Placement | Through the Zomato app or website. |
| Zomato Gold | Subscription service offering exclusive dining benefits at partner restaurants. |
| Order Tracking | Real-time tracking through the Zomato app. |
| Refund Policy | Full refund typically processed for orders canceled due to restaurant issues or non-delivery. |
| Review Process | Through the Zomato app or website after dining or ordering. |
- Founded: 2008
- Founders: Deepinder Goyal, Pankaj Chaddah
- Summary: Zomato started as a restaurant discovery platform and expanded into food delivery. It provides users with menus, reviews, and ratings for restaurants and allows them to order food online. Zomato has created a vast network of delivery partners who work on a flexible basis, allowing them to choose their working hours and earn accordingly. Zomato’s technology-driven approach ensures efficient delivery management and customer satisfaction.
3.Swiggy
| Service | Details |
|---|---|
| Order Placement | Through the Swiggy app or website. |
| Swiggy Genie | Service for package pick-up/drop-off, groceries, food, and documents within the city. |
| Order Tracking | Real-time tracking through the Swiggy app. |
| Swiggy Super Benefits | Free delivery, exclusive offers, and no surge pricing during peak hours. |
| Issue Reporting | Through the Swiggy app’s help section or customer support. |
- Founded: 2014
- Founders: Sriharsha Majety, Nandan Reddy, Rahul Jaimini
- Summary: Swiggy is a leading food delivery platform that offers customers a convenient way to order from local restaurants. It has expanded into grocery delivery with Swiggy Instamart. Swiggy’s extensive network of delivery partners works flexible hours, which makes it a popular option for gig workers. The platform uses advanced logistics technology to optimize delivery routes and times, enhancing efficiency and customer experience.
4.Dunzo
| Service | Details |
|---|---|
| Services Provided | Package delivery, groceries, food delivery, and medicine delivery. |
| Delivery Request Process | Through the Dunzo app. |
| Weight/Size Limits | Limits vary based on the service type. |
| Delivery Tracking | Real-time tracking through the Dunzo app. |
| Payment Methods | Credit/debit cards, UPI, net banking, and wallets like Paytm. |
- Founded: 2015
- Founders: Kabeer Biswas, Ankur Agrawal, Dalvir Suri, Mukund Jha
- Summary: Dunzo is a hyperlocal delivery service that assists customers with various tasks, such as grocery shopping, food delivery, medicine pickup, and parcel delivery. Delivery partners, known as “Dunzo partners,” can choose their working hours and tasks, providing them with flexible earning opportunities. Dunzo uses a combination of human couriers and automated logistics to ensure quick and efficient service.
5.Ola
| Service | Details |
|---|---|
| Ride Booking | Through the Ola app. |
| Ride Options | Micro, Mini, Prime, Auto, Bike depending on the city. |
| Payment Methods | Ola Money, credit/debit cards, UPI, and cash. |
| Scheduled Rides | Option to schedule rides in advance through the Ola app. |
| Cancellation Policy | Charges may apply if a ride is canceled after a certain period. Details in the app. |
- Founded: 2010
- Founders: Bhavish Aggarwal, Ankit Bhati
- Summary: Ola is one of India’s largest ride-hailing services, offering transportation options like cars, bikes, and auto-rickshaws. It provides flexible work opportunities for drivers, who can set their hours and earn based on the rides they complete. Ola has diversified into electric vehicles and financial services, enhancing its platform’s scope and the opportunities for its gig workforce. The company’s technology platform ensures efficient ride matching and customer satisfaction.
6.Uber
| Service | Details |
|---|---|
| Ride Booking | Through the Uber app. |
| Ride Options | UberGo, UberX, UberXL, UberPool, UberAuto. |
| Payment Methods | Credit/debit cards, UPI, Paytm, and cash. |
| Driver Contact | Through the Uber app by tapping on the call or message option once the ride is confirmed. |
| Lost Items | Report through the Uber app under the ‘Help’ section to contact the driver. |
- Founded: 2013 (India launch)
- Founders: Travis Kalanick, Garrett Camp (Globally)
- Summary: Uber India is a subsidiary of the global ride-hailing giant Uber. It offers a flexible working model for drivers, allowing them to choose their schedules and work as independent contractors. Uber’s platform connects drivers with passengers, providing efficient ride services. The company has also introduced Uber Eats in India, further expanding gig opportunities for delivery partners.
7.Housejoy
| Service | Details |
|---|---|
| Services Provided | Home services including cleaning, plumbing, electrical work, home maintenance, and beauty services. |
| Booking Process | Through the Housejoy app or website. |
| Cancellation Policy | Free cancellations within a certain timeframe before the scheduled service. Details on app/website. |
| Professional Vetting | Background and credential verification of all service professionals. |
| Payment Methods | Credit/debit cards, net banking, UPI, and cash. |
- Founded: 2015
- Founders: Arjun Kumar, Sunil Goel
- Summary: Housejoy offers a wide range of home services, including cleaning, plumbing, electrical work, appliance repairs, and personal grooming. The platform connects customers with verified professionals who can provide these services. Housejoy ensures quality service through background checks and training for professionals. Service providers benefit from flexible work schedules and a steady stream of job opportunities through the platform.
8.Pepper Content
| Service | Details |
|---|---|
| Services Provided | Content creation including writing, graphic design, video production, and translation. |
| Getting Started | Sign up on the Pepper Content platform, submit a project brief, and receive quotes from freelancers. |
| Quality Assurance | Expert reviews and edits to ensure high standards. |
| Turnaround Time | Varies based on project scope but aims to deliver within agreed deadlines. |
| Payment Methods | Credit/debit cards, net banking, and digital wallets. |
- Founded: 2017
- Founders: Anirudh Singla, Rishabh Shekhar
- Summary: Pepper Content is a content creation marketplace that connects businesses with freelance writers, designers, and creators. It provides a platform for freelancers to find work in areas such as content writing, graphic design, and video production. Freelancers can choose projects that match their skills and availability, offering them flexibility and diverse work opportunities. The platform ensures quality and timely delivery through a rigorous vetting process and project management tools.
9.Freelancer
| Service | Details |
|---|---|
| Project Posting | Create an account, describe project requirements, and set a budget on the Freelancer platform. |
| Hiring Process | Review bids, check profiles and portfolios, and select the best fit. |
| Payment Process | Payments through milestones released upon project completion. |
| Quality Assurance | Set clear milestones, provide detailed briefs, use dispute resolution service if needed. |
| Fees | Project fee from employer and commission fee from freelancer, depending on project type/value. |
- Founded: 2009
- Founders: Matt Barrie (Globally)
- Summary: Freelancer.com is a global online freelance marketplace that connects employers with freelancers in various fields, including IT, writing, design, marketing, and more. In India, it provides a platform for professionals to find freelance work and build their portfolios. Freelancers can bid on projects that match their skills and set their rates. The platform offers tools for project management, communication, and secure payments, ensuring a smooth workflow for both freelancers and employers.
10.WorkIndia
| Service | Details |
|---|---|
| Platform Description | Job search platform connecting job seekers with employers, focusing on blue-collar and entry-level jobs. |
| Job Search Process | Download the WorkIndia app, create a profile, and browse job listings based on location/preferences. |
| Job Posting for Employers | Create an account, detail job requirements, and publish listings on the WorkIndia app/website. |
| Job Types Available | Various blue-collar and entry-level positions. |
- Founded: 2015
- Founders: Kunal Patil, Ajay Kumar, Mangal Manish, Sandeep Ashiwal
- Summary: WorkIndia is a job portal focused on connecting blue-collar workers with employers. It caters to a wide range of job categories, including delivery, housekeeping, retail, and more. The platform allows workers to find part-time, full-time, and gig jobs based on their location and preferences. WorkIndia simplifies the job search process by offering a user-friendly interface and direct communication between job seekers and employers, enhancing employment opportunities in the gig economy.
FAQS and answers for Top 10 Gig Economy Startups in India
1. UrbanClap (now known as Urban Company)
Q1: What services does UrbanClap provide?
A1: UrbanClap offers a wide range of services including beauty and wellness, home cleaning, appliance repair, plumbing, electrical work, and more.
Q2: How can I book a service on UrbanClap?
A2: You can book a service through the UrbanClap mobile app or website by selecting the service you need, providing details, and scheduling an appointment.
Q3: What is the cancellation policy for UrbanClap bookings?
A3: UrbanClap allows free cancellations up to a certain period before the appointment. Specific details can be found in the cancellation policy section on their app or website.
Q4: How are service professionals vetted?
A4: UrbanClap conducts thorough background checks, verifies credentials, and trains service professionals to ensure quality and reliability.
Q5: What payment methods are accepted by UrbanClap?
A5: UrbanClap accepts various payment methods including credit/debit cards, net banking, UPI, and cash on delivery.
2. Zomato
Q1: How do I place an order on Zomato?
A1: You can place an order through the Zomato app or website by selecting your preferred restaurant, choosing items from the menu, and completing the payment process.
Q2: What is Zomato Gold?
A2: Zomato Gold is a subscription service offering exclusive dining benefits such as complimentary dishes and drinks at partner restaurants.
Q3: How can I track my order on Zomato?
A3: After placing an order, you can track its status in real-time through the Zomato app.
Q4: What is the refund policy for canceled orders?
A4: Refund policies vary based on the situation. Typically, if an order is canceled due to restaurant issues or non-delivery, a full refund is processed.
Q5: How do I leave a review for a restaurant on Zomato?
A5: After dining or ordering, you can leave a review and rate the restaurant through the Zomato app or website.
3. Swiggy
Q1: How do I place an order on Swiggy?
A1: Place an order by selecting a restaurant, choosing items, and completing payment through the Swiggy app or website.
Q2: What is Swiggy Genie?
A2: Swiggy Genie is a service that allows you to pick up or drop off packages, groceries, or documents within your city.
Q3: How can I track my Swiggy order?
A3: Track your order in real-time using the Swiggy app, which shows the status from preparation to delivery.
Q4: What are Swiggy Super benefits?
A4: Swiggy Super offers benefits like free delivery on all orders, exclusive offers, and no surge pricing during peak hours.
Q5: How do I report an issue with my order?
A5: Report issues through the Swiggy app’s help section or contact customer support for assistance.
4. Dunzo
Q1: What services does Dunzo provide?
A1: Dunzo offers services including package delivery, groceries and essentials, food delivery, and medicine delivery.
Q2: How do I place a delivery request on Dunzo?
A2: Place a request via the Dunzo app by selecting the type of service, entering details, and scheduling the delivery.
Q3: Is there a limit on the weight or size of items for delivery?
A3: Yes, Dunzo has weight and size limits for deliveries, which can vary based on the type of service selected.
Q4: How can I track my delivery?
A4: Track your delivery in real-time using the Dunzo app, which provides updates on the status and location of your order.
Q5: What payment methods does Dunzo accept?
A5: Dunzo accepts payments via credit/debit cards, UPI, net banking, and wallets like Paytm.
5. Ola
Q1: How do I book a ride with Ola?
A1: Book a ride through the Ola app by entering your pickup and drop-off locations, selecting the type of ride, and confirming the booking.
Q2: What types of rides does Ola offer?
A2: Ola offers various ride options including Micro, Mini, Prime, Auto, and Bike depending on your city.
Q3: How do I pay for my Ola ride?
A3: Pay using multiple options like Ola Money, credit/debit cards, UPI, and cash.
Q4: Can I schedule a ride in advance with Ola?
A4: Yes, you can schedule rides in advance through the Ola app by selecting the ‘Ride Later’ option.
Q5: What is the cancellation policy for Ola rides?
A5: Ola has a cancellation policy where charges may apply if a ride is canceled after a certain time period. Details are available in the app.
6. Uber India
Q1: How do I book a ride with Uber?
A1: Book a ride using the Uber app by setting your pickup location, choosing your destination, and selecting the type of ride.
Q2: What ride options does Uber offer in India?
A2: Uber offers various options such as UberGo, UberX, UberXL, UberPool, and UberAuto.
Q3: How can I pay for my Uber ride?
A3: Payment options include credit/debit cards, UPI, Paytm, and cash.
Q4: How do I contact my Uber driver?
A4: Contact your driver through the Uber app by tapping on the call or message option once the ride is confirmed.
Q5: What should I do if I leave something in an Uber vehicle?
A5: Report lost items through the Uber app under the ‘Help’ section, where you can contact the driver to retrieve your belongings.
7. Housejoy
Q1: What services does Housejoy offer?
A1: Housejoy provides a range of home services including cleaning, plumbing, electrical work, home maintenance, and beauty services.
Q2: How do I book a service on Housejoy?
A2: Book a service through the Housejoy app or website by selecting the required service, providing details, and scheduling the appointment.
Q3: What is the cancellation policy for Housejoy bookings?
A3: Housejoy’s cancellation policy allows for free cancellations within a certain timeframe before the scheduled service. Specific terms are available in the app or website.
Q4: Are Housejoy professionals verified?
A4: Yes, Housejoy verifies the backgrounds and credentials of all service professionals to ensure safety and quality.
Q5: How can I make payments for Housejoy services?
A5: Payments can be made via credit/debit cards, net banking, UPI, and cash.
8. Pepper Content
Q1: What services does Pepper Content provide?
A1: Pepper Content offers content creation services including writing, graphic design, video production, and translation.
Q2: How do I get started with Pepper Content?
A2: Start by signing up on the Pepper Content platform, submitting a brief for your project, and receiving quotes from freelancers.
Q3: How is the quality of content ensured?
A3: Pepper Content has a quality assurance process involving expert reviews and edits to ensure high standards.
Q4: What is the typical turnaround time for content delivery?
A4: Turnaround times vary based on the project scope, but Pepper Content aims to deliver within agreed deadlines.
Q5: How can I pay for services on Pepper Content?
A5: Payments can be made through various methods including credit/debit cards, net banking, and digital wallets.
9. Freelancer
Q1: How do I post a project on Freelancer?
A1: Post a project by creating an account, describing your project requirements, and setting a budget on the Freelancer platform.
Q2: How can I hire a freelancer?
A2: Hire a freelancer by reviewing bids on your project, checking profiles and portfolios, and selecting the best fit for your needs.
Q3: What is the payment process on Freelancer?
A3: Payments are typically made through milestones which are released upon project completion. Various payment methods are supported including credit/debit cards, PayPal, and wire transfers.
Q4: How do I ensure the quality of work?
A4: Ensure quality by setting clear project milestones, providing detailed briefs, and using Freelancer’s dispute resolution service if needed.
Q5: What fees does Freelancer charge?
A5: Freelancer charges a project fee from the employer and a commission fee from the freelancer. The specific fees depend on the type and value of the project.
10. WorkIndia
Q1: What is WorkIndia?
A1: WorkIndia is a job search platform that connects job seekers with employers, focusing on blue-collar and entry-level jobs.
Q2: How do I search for jobs on WorkIndia?
A2: Search for jobs by downloading the WorkIndia app, creating a profile, and browsing job listings based on your location and preferences.
Q3: How can employers post job openings on WorkIndia?
A3: Employers can post job openings by creating an account on the WorkIndia app or website, detailing the job requirements, and publishing the listing.
